ON September 14, 2009, USCIS Director Alejandro Mayorkas announced the opening of the USCIS’ new "Office of Public Engagement" (OPE). In keeping with the Obama Administration’s promise to provide open and transparent government, the OPE will dedicate itself to "open, candid and constructive" collaboration with all groups and individuals with a stake in the Immigration Debate, including public interest organizations and immigration attorneys. The news could not have come sooner, as most commentators expect the Immigration Reform debate to take center stage in the coming months as health-care reform legislation is finalized.
Although USCIS stands for US Citizenship and Immigration Services," the agency and its predecessor "Immigration and Naturalization Service" have long been criticized for not providing quality, dignified customer service to its many "customers," which include individuals, corporations and immigration attorneys. Declaring that "Public Service is our Mission," Director Mayorkas believes the OPE will "more actively and ably elicit the views of those whom (USCIS) serves, and will enable us to better collaborate with them as our agency develops and administers the policies that further our mission."








